Refunds & Cancellation Policy
Our first step in helping out our customers in such circumstances is formulating our cancellation and refund policies:
Precious 24 hours: These 24 hours are precious to take your decision regarding the product. If you wish to cancel your order, you can e-mail us on feedback@theskinstory.in with your order details within 24 hours of placing the order.
Damaged products when received: We ensure sturdy and quality packaging for all our orders, however any loss or damage due to transit would be taken care of. Staying true to our promise, we would be happy to replace and refund you for the same. We request you to send images/ video of damaged products to avoid such mistakes in the future. You can email us on feedback@theskinstory.inwith your order details and we will take action.
Received wrong product: We trust our fulfilment process and make sure the right product reaches the right person. In the event of a wrong order received, we will make sure to ship the right order in 7-14 day’s time.
All you have to do is email us on feedback@theskinstory.in
Refunds: The amount would be refunded within 5-7 working days. If the problem occurs in the refund via payment gateways, our customer care team will contact you to share NEFT/ RTGS details in order to transfer money.
Money Back Guarantee – FAQs
1. What is your 90-day money back guarantee?
If you don’t see visible results after 90 days of consistent use of The Skin Story Advanced Hair Growth Serum, we’ll give you your money back - no hassle, no hidden terms.
To qualify, you must complete the full 90-day routine, which equals the use of 3 bottles as per recommended usage.
2. Which products qualify for the guarantee?
The guarantee applies to the complete 90-day Advanced Hair Growth Serum routine. Individual products may not qualify unless specifically mentioned on the product page.
3. Can I switch products during the 90 days and still qualify?
To remain eligible, you must follow the recommended routine consistently. Switching products or adding alternatives may affect results and could make the claim ineligible.
4. Why isn’t the Advanced Hair Growth Serum alone eligible for the guarantee?
Hair concerns are best addressed through a complete routine and healthy lifestyle. Consistency, scalp care, nutrition, and stress management all influence results. The guarantee is designed to support a full routine approach rather than standalone usage.
5. Can I get a refund for requests made after 90 days?
Refund requests must be submitted within the 90-day guarantee period from the date of purchase. Claims submitted after this period cannot be processed.
6. How long does the refund take?
Once your claim is approved, refunds are processed within 7–10 working days. The time taken for the amount to reflect may vary depending on your bank or payment provider.
7. How should I take the photos?
For accurate assessment:
• Take clear photos in natural lighting
• Use the same angle and distance each time
• Ensure the scalp area is clearly visible
• Avoid filters or edits
• Take one photo before starting and one after 90 days
8. What if I don’t have any photos?
Photos help us assess progress objectively. Claims without photos may not qualify, as visual documentation is required to verify results.
9. What are the conditions to qualify?
To qualify for the guarantee:
• Purchase the eligible 90-day routine
• Use daily as directed for 90 days
• Complete usage equivalent to 3 bottles
• Submit your claim within 90 days of purchase
• Provide before & after photos and order details
• Purchase from authorized channels