Shipping Policy
Shipping Charges
The Skin Story Offers free shipping for orders above Rs. 500. For orders below 500 additional delivery charges of Rs.50 would be applicable.
Shipping
The orders are shipped via leading shipping partners and will be delivered between 4-7 working days for major cities and 7-10 days for remote locations.
Order
The order can be placed from the website by filling your personal details. Once the details are provided you can confirm your order by choosing the payment option (COD/ Net Banking/ Credit/ Debit). You will receive an e-mail + SMS confirming each order with us. Please check your e-mail inbox and junk folder and if you want any correction, you are requested to get in touch with us.
Order Tracking
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The shipment confirmation e-mail will contain all shipment details and your tracking number. To track the order, click on the tracking number located near the bottom of the e-mail.
Money Back Guarantee – FAQs
1. What is your 90-day money back guarantee?
If you don’t see visible results after 90 days of consistent use of The Skin Story Advanced Hair Growth Serum, we’ll give you your money back - no hassle, no hidden terms.
To qualify, you must complete the full 90-day routine, which equals the use of 3 bottles as per recommended usage.
2. Which products qualify for the guarantee?
The guarantee applies to the complete 90-day Advanced Hair Growth Serum routine. Individual products may not qualify unless specifically mentioned on the product page.
3. Can I switch products during the 90 days and still qualify?
To remain eligible, you must follow the recommended routine consistently. Switching products or adding alternatives may affect results and could make the claim ineligible.
4. Why isn’t the Advanced Hair Growth Serum alone eligible for the guarantee?
Hair concerns are best addressed through a complete routine and healthy lifestyle. Consistency, scalp care, nutrition, and stress management all influence results. The guarantee is designed to support a full routine approach rather than standalone usage.
5. Can I get a refund for requests made after 90 days?
Refund requests must be submitted within the 90-day guarantee period from the date of purchase. Claims submitted after this period cannot be processed.
6. How long does the refund take?
Once your claim is approved, refunds are processed within 7–10 working days. The time taken for the amount to reflect may vary depending on your bank or payment provider.
7. How should I take the photos?
For accurate assessment:
• Take clear photos in natural lighting
• Use the same angle and distance each time
• Ensure the scalp area is clearly visible
• Avoid filters or edits
• Take one photo before starting and one after 90 days
8. What if I don’t have any photos?
Photos help us assess progress objectively. Claims without photos may not qualify, as visual documentation is required to verify results.
9. What are the conditions to qualify?
To qualify for the guarantee:
• Purchase the eligible 90-day routine
• Use daily as directed for 90 days
• Complete usage equivalent to 3 bottles
• Submit your claim within 90 days of purchase
• Provide before & after photos and order details
• Purchase from authorized channels